Discover our serious approach to Customer Support

Serious Support is simple, scalable and tailored to meet your specific needs.  Problems are detected before they disrupt your business.

All Support Tiers include:

Hassle-free and high-performance hosting

Access to our engineering teams onsite

24/7/365 Phone, email and chat support

1-Hour support response

Real-time monitoring

Access to knowledge base

Why Are We So Serious?

Codero created Serious Support™ to address the fact that no two production environments are exactly the same. This highly customizable support model allows you to choose precisely the level of industry certified technical support your business needs, not wedge you into a “one size fits all” model like other providers.

Our Team is Seriously the Best!

Codero Data Center and Support engineers are located on-site within Codero-owned data centers. They serve as an extended member of your in-house team of experts. Our team is optimally positioned to deliver the highest standard of responsiveness. We are not dependent upon ‘remote hands’ or colocation facilities.

Three Tiers of Support

Pick the framework that best fits your needs. As simple as ordering from a menu, Codero has flexible options capable of meeting the needs and budget of any organization.

Essential

$0

/mo

Hassle-free and high-performance hosting

24/7/365 Phone, email and chat support

Access to our engineering teams onsite

1-Hour support response

Real-time monitoring

Access to knowledge base

On-Demand

$49*

/mo

All Essential features plus:

Support upon request for the following:

Operating System Support

Application Support

Storage Monitoring and Support

Backups Monitoring and Support

View full feature list

Database Monitoring and Support

cPanel Monitoring and Support

Plesk Monitoring and Support

WordPress Monitoring and Support

3rd Party Monitoring and Support

Technical Account Manager

Quarterly Account Reviews

Firewall Management and Support

Load Balancer Management and Support

PCI Management and Support

HIPAA Management and Support

Pro-Active

$149*

/mo

All Essential features plus:

Pro-active support for the following:

Operating System Support

Application Support

Storage Monitoring and Support

Backups Monitoring and Support

View full feature list

Database Monitoring and Support

cPanel Monitoring and Support

Plesk Monitoring and Support

WordPress Monitoring and Support

3rd Party Monitoring and Support

Technical Account Manager

Quarterly Account Reviews

Firewall Management and Support

Load Balancer Management and Support

PCI Management and Support

HIPAA Management and Support

* Volume discounts are available for ON-DEMAND and PRO-ACTIVE tiers

Let us get you up to speed

Learn more about Serious Support and which tier fits your needs.