Serious Support

Serious Support™

It’s time for a different approach to Managed Hosting – one that lets you select the services you need, not force you into a ‘one size fits all’ solution – where the options are comprehensive and easy to understand, where support models can be customized to meet your specific needs, and where problems are prevented before they have the chance to disrupt your business.

Why Are We So Serious?

Codero created Serious Support™ to address the fact that no two production environments are exactly the same. This highly customizable support model allows you to choose precisely the level of industry certified technical support your business needs, not wedge you into a “one size fits all” model like other providers. 

Regardless of whether your systems are hosted completely onsite within one of Codero’s data center facilities or within one of our industry-leading cloud providers, downtime is non-negotiable and unconditional. Your customers expect nothing less. 

Codero’s Data Center and Support engineers are an extension of your own internal operations team — serving as your eyes and hands when you cannot be physically present, or when our experience and industry certifications might be useful.

Our Team is Seriously the Best!

Codero Data Center and Support engineers are located on-site within Codero-owned data centers. They serve as an extended member of your in-house team of experts. Our team is optimally positioned to deliver the highest standard of responsiveness. We are not dependent upon ‘remote hands’ or colocation facilities.  

Our teams are staffed and ready to deliver a wide range of systems management and troubleshooting tasks to keep your systems up and running. 

 Whether you need minimal on-site hardware support, or occasional on-demand professional assistance, or if you’d prefer that Codero fully manage your entire environment for you so that you can focus on growing your business – Serious Support™ has a scalable option to fit your needs.  

Let Codero partner with your team to provide the quality of service you expect from a leading hosting provider.

Let’s Get Serious!

All Support Tiers include:

• Hassle-free and high-performance hosting backed by industry-leading hardware, network, and uptime SLA’s.
• Access to our engineering teams, onsite within the same datacenter as your hosted systems.
24/7/365 Phone, email and chat support
1-Hour support response
Real-time monitoring

Pick the framework that best fits your needs. As simple as ordering from a menu, Codero has flexible options capable of meeting the needs and budget of any organization.

Fully Supported - Service entitlements are delivered proactively
Upon Request - Specific service entitlements available upon request
Limited - Some service entitlements may be limited, restricted, or require an additional charge
24/7/365 Access to Phone, Chat, and Email Support
Access to Customer Portal
Access to Codero Knowledge Base
5 Minute Acknowledgement of Online Requests
1 Hour Support Response
Hardware Support
Real-Time Advanced Monitoring
Operating System Support
Application Support
Storage Monitoring and Support
Backups Monitoring and Support
Database Monitoring and Support
cPanel Monitoring and Support
Plesk Monitoring and Support
WordPress Monitoring and Support
3rd Party Monitoring and Support  
Technical Account Manager  
Quarterly Account Reviews  
Firewall Management and Support  
Load Balancer Management and Support  
PCI Management and Support  
HIPAA Management and Support  
Price per server* FREE $49/Month $149/Month
* Volume discounts are available for ON-DEMAND and PRO-ACTIVE tiers

Let us get you up to speed.

Learn more about Serious Support and which tier fits your needs.