Discover Our Serious Approach To Customer Support

Serious Support is simple, scalable and tailored to meet your specific needs. Problems are detected before they disrupt your business.

ALL SUPPORT TIERS INCLUDE:

Hassle-free and high-performance hosting

Access to our engineering teams onsite

24/7/365 Phone, email and chat support

1-Hour support response

Real-time monitoring

Access to knowledge base

THREE TIERS OF SUPPORT

Pick the framework that best fits your needs. As simple as ordering from a menu, Codero has flexible options capable of meeting the needs and budget of any organization.

ESSENTIAL $0/MO

Hassle-free and high-performance hosting

24/7/365 Phone, email and chat support

Access to our engineering teams onsite

1-Hour support response

Real-time monitoring

Access to knowledge base

1

ON-DEMAND $49*/MO

All Essential features plus:

Pro-active support for the following:

Operating System Support

Application Support

Storage Monitoring and Support

Backups Monitoring and Support

+ FEATURE LIST

Database Monitoring and Support

cPanel Monitoring and Support

Plesk Monitoring and Support

WordPress Monitoring and Support

3rd Party Monitoring and Support

Technical Account Manager

Quarterly Account Reviews

Firewall Management and Support

Load Balancer Management and Support

PCI Management and Support

HIPAA Management and Support

2

PRO-ACTIVE $149*/MO

All Essential features plus:

Pro-active support for the following:

Operating System Support

Application Support

Storage Monitoring and Support

Backups Monitoring and Support

+ FEATURE LIST

Database Monitoring and Support

cPanel Monitoring and Support

Plesk Monitoring and Support

WordPress Monitoring and Support

3rd Party Monitoring and Support

Technical Account Manager

Quarterly Account Reviews

Firewall Management and Support

Load Balancer Management and Support

PCI Management and Support

HIPAA Management and Support

3

* Volume discounts are available for ON-DEMAND and PRO-ACTIVE tiers

LET US GET YOU UP TO SPEED

Learn more about Serious Support and which tier fits your needs.