Discover Our Serious Approach To Customer Support

Serious Support is simple, scalable and tailored to meet your specific needs. Problems are detected before they disrupt your business.

THREE TIERS OF SUPPORT

Pick the framework that best fits your needs. As simple as ordering from a menu, Codero has flexible options capable of meeting the needs and budget of any organization.

ESSENTIAL
ON-DEMAND
PRO-ACTIVE
24/7/365 Access to U.S. based Phone, Chat, & Email Support
Access to My.Codero.com portal
Access to Knowledge Base
5 Minute New Request Confirmation
1 Hour Support Response
Real-Time Basic Monitoring
Hardware Support
Real-Time Advanced Monitoring
Limited
Operating System Support
Limited
Upon Request
Application Support
Limited
Upon Request
Storage Monitoring & Support
Limited
Upon Request
 
Backups Monitoring & Support
Limited
Upon Request
cPanel Installation & Support
Limited
Upon Request
Plesk Installation & Support
Limited
Upon Request
WordPress Installation & Support
Limited
Upon Request
Data Base Monitoring & Support
 
Upon Request
3rd Party Service Integration
 
Upon Request
Technical Account Manager
 
Upon Request
Upon Request
Quarterly Account Reviews
 
Upon Request
Firewall Support
 
Upon Request
Load Balancer Support
 
Upon Request
PCI Compliance
 
Upon Request
HIPAA Compliance
 
Upon Request
Upon Request
Free
$49/Month*
$149/Month*
* Volume discounts are available for ON-DEMAND and PRO-ACTIVE tiers

LET US GET YOU UP TO SPEED

Learn more about Serious Support and which tier fits your needs.