
Support Options

Discover our industry-leading approach to customer support.
TWO TIERS
OF SUPPORT
Pick the framework that best fits your needs. As simple as ordering from a menu, Codero has flexible options capable of meeting the needs and budget of any organization.
THE TIERS
ON-DEMAND
PRO-ACTIVE
24/7/365 Access to U.S. based
Phone, Chat, & Email Support


Access to My.Codero.com portal


Access to Knowledge Base


5 Minute New Request Confirmation


1 Hour Support Response


Real-Time Basic Monitoring


Hardware Support


Real-Time Advanced Monitoring


Operating System Support
Upon Request

Application Support
Upon Request

Storage Monitoring & Support
Upon Request

Backups Monitoring & Support
Upon Request

cPanel Installation & Support
Upon Request

Plesk Installation & Support
Upon Request

WordPress Installation & Support
Upon Request

Data Base Monitoring & Support
Upon Request

3rd Party Service Integration
Upon Request

Technical Account Manager
Upon Request
Upon Request
Quarterly Account Reviews
Upon Request

Firewall Support
Upon Request

Load Balancer Support
Upon Request

PCI Compliance
Upon Request

HIPAA Compliance
Upon Request
Upon Request
* Volume discounts are available for ON-DEMAND and PRO-ACTIVE tiers

LET US GET YOU UP TO SPEED
Learn more about Serious Support and which tier fits your needs.