Support Options
Discover our industry-leading approach to customer support.
TWO TIERS
OF SUPPORT
Pick the framework that best fits your needs. As simple as ordering from a menu, Codero has flexible options capable of meeting the needs and budget of any organization.
THE TIERS
ON-DEMAND
PRO-ACTIVE
24/7/365 Access to U.S. based
Phone, Chat, & Email Support
Access to My.Codero.com portal
Access to Knowledge Base
5 Minute New Request Confirmation
1 Hour Support Response
Real-Time Basic Monitoring
Hardware Support
Real-Time Advanced Monitoring
Operating System Support
Upon Request
Application Support
Upon Request
Storage Monitoring & Support
Upon Request
Backups Monitoring & Support
Upon Request
cPanel Installation & Support
Upon Request
Plesk Installation & Support
Upon Request
WordPress Installation & Support
Upon Request
Data Base Monitoring & Support
Upon Request
3rd Party Service Integration
Upon Request
Technical Account Manager
Upon Request
Upon Request
Quarterly Account Reviews
Upon Request
Firewall Support
Upon Request
Load Balancer Support
Upon Request
PCI Compliance
Upon Request
HIPAA Compliance
Upon Request
Upon Request
* Volume discounts are available for ON-DEMAND and PRO-ACTIVE tiers
LET US GET YOU UP TO SPEED
Learn more about Serious Support and which tier fits your needs.
